Learning Path ITIL® 4 Foundation
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
Skills measured:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices
- Understand 7 ITIL practices
Understand the key concepts of service management
Suggested training materials
eBook: ITIL 4 Foundation
Video: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Suggested training materials
eBook: ITIL 4 Foundation
- Link to entire book
Video: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Understand the four dimensions of service management
Suggested training materials
eBook: ITIL 4 Foundation
Video: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Understand the purpose and components of the ITIL service value system
Suggested training materials
eBook: ITIL 4 Foundation
Video: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Understand the activities of the service value chain, and how they interconnect
Suggested training materials
eBook: ITIL 4 Foundation
- Link to entire book
Video: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Know the purpose and key terms of 15 ITIL practices
Suggested training materials
eBook: ITIL 4 Foundation
- Link to entire book
Video: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Understand 7 ITIL practices
Suggested training materials
eBook: ITIL 4 Foundation
- Link to entire book
Video: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Additional study materials ITIL® 4 Foundation
- Video: Learning ITIL® – link
- Video: ITIL® Foundation 4 First Look – link
- eBook: Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples – link
- eBook: ITIL 4 – Pocketguide 2e druk – link
Practice Exams ITIL 4 Foundation